RESPONSE TIME: I will generally respond within 24hrs to questions and purchase requests, via the e-Rocks contact and invoice system. If you contact directly via email this will be the same.

PAYMENTS: All transactions must be currency requested in the invoice.

Preferred payment is via PayPal, this is accessed securely and automatically through the invoice. Other payment methods may be accepted in special cases. Please ask about other payment methods before bidding.

BUYER PROTECTION: Transactions between buyers and sellers on e-Rocks using PayPal are covered by PayPal's buyer/seller protection, subject to their terms and conditions. 

Under PayPal's terms, any seller reserves the right to use the buyer's PayPal registered address only as delivery address. Please check with seller before bidding/buying if you wish to have an item shipped to another address.

SHIPPING: Please refer to shipping costs quoted on individual items and shipping policy section on the item page. All shipping costs subject to prevailing local postage rates, which might change. Sellers reserve the right to change these rates should underlying costs change.

Sellers will always quote and charge actual costs. Insurance, recorded delivery or alternative carrier can be provided at cost to purchaser. Sellers’ mailing address/contact information is found via their profile or on the top of your invoice.

Once the seller receives your payment the specimen(s) will be packed and sent  within reasonable time, unless you request a shipping hold.

If you want to combine orders to save on shipping, please let me know right away. Shipping costs will economise when 2 or more specimens are purchased together.

RETURNS: In case you are not happy with a specimen, you may send it back within 14 days. After receipt, i will refund the price minus shipping costs. Please inform me before sending an item back. If you have any questions or complaints, please feel free to contact me.